If you can't log in, don't worry: most login problems can be solved in a few minutes. It's worth working through the steps below in order before you submit a ticket.
1. Check your login details
To log in to Logzi you need three things: your Logzi ID (your company's identifier), your registered email address and your password. The most common mistakes are:
- a typo in the ID or email address, or a stray space at the beginning or end of the fields;
- Caps Lock being on, or a different keyboard layout (for example y and z swapped);
- an old, previously saved password being used by your browser's autofill.
2. Reset your password
If you can't remember your password, use the Forgot your password? link on the login page. Enter your registered email address and follow the instructions in the email you receive. If the email doesn't arrive within a few minutes, check your spam or junk folder too.
3. Check that you aren't logged in elsewhere
Only one login at a time is possible with the same username and password. For example, if the system was left open on your work computer, logging in from another device may cause problems. Log out on the other device, or close its browser, and then try again.
4. Check the status of your license
If your license has expired or hasn't been activated, the system works with restrictions: data can only be viewed, and saving and editing are not possible. To check this, read our article on checking your subscription.
5. Browser and network
- Refresh the page with Ctrl + F5 (on a Mac, Cmd + Shift + R).
- Try a private (incognito) window – if it works there, the problem is probably caused by an extension or the cache.
- Clear your browser's cache and cookies, then restart the browser.
- Make sure you're using the latest version of one of the supported browsers.
- Check your internet connection and, if necessary, try logging in from a different network, as some corporate firewalls may block the connection.
Two-step verification: if multi-step authentication is turned on for your account, you will also need to enter a verification code after entering your password. Check that your phone's clock is accurate and that you're using the latest code.
If nothing helps
Submit a ticket and include the following information – it helps us assist you much faster:
- your Logzi ID and email address (never include your password);
- the exact error message or a screenshot;
- the name and version of your browser, and your operating system;
- the time the problem occurred, and which steps you've already tried.
You'll find more tips in our guide to submitting a ticket.
