Welcome to our ticketing system! To help you as effectively as we can, it's important that you share as much information as possible with us. Don't hesitate to submit a ticket if anything doesn't work the way you expect – your feedback is essential to improving our service.
Our support team can only work with the information you provide in your ticket. A precise, well-structured report can often lead to a solution in our very first reply, whereas an incomplete description means repeated follow-up questions and needless waiting for both of us.
Describe the problem as precisely as you can. Which feature or module is affected? How does the problem show up? What happens, and what should happen but doesn't? The more information we have, the faster we can respond.
A short but informative title makes your ticket easy to identify. For example, instead of "It doesn't work", write: "Error message appears when saving a goods receipt".
If possible, attach a screenshot of the page with the problem, and copy in the exact error message or error code. This makes it much easier for us to reproduce the issue.
Before you submit the ticket, make sure the problem still occurs. Sometimes a simple page refresh, logging out and back in, or restarting your browser fixes the issue.
Take a look at the available documentation and the frequently asked questions. The answer may already be there, and you could solve the issue in minutes.
Submitting tickets is part of how we improve our service, and it helps us deliver an even better experience for you and our other customers. So don't hesitate if you have any problem: submit a ticket. Thank you for helping us improve our services!
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