How can I get priority support?

Our support team is available to every customer, but there are situations where the system directly affects your business's revenue and you can't afford a long wait. Priority support is our answer to that.

Basic support

The fee for Logzi subscriptions includes basic, written support. This means you can submit a ticket at any time, and our team will get back to you on issue reports within the 72-hour response time set out in the terms and conditions. This response time applies to every subscription plan, regardless of how severe the problem is.

What is the extra SLA service?

An SLA (Service Level Agreement) is a service level commitment that guarantees a higher quality of service than the basic level. Customers with an active extra SLA service aren't subject to the default 72-hour response time: we commit to faster, priority handling for them.

When is it worth choosing the extra SLA?

• if Logzi is a key part of your daily sales, invoicing or warehouse processes;
• if downtime or lengthy troubleshooting would mean serious financial loss or contractual risk;
• if several colleagues work in the system at the same time and you need quick, reliable feedback;
• if you use custom integrations or API connections, where fast troubleshooting is especially important.

How can you request it?

1. Open the Pricing page and find the Support levels section.
2. Choose the service level that fits your needs. The levels are available for a monthly fee; you'll find the exact contents and current prices on the page.
3. Place your order through the cart, or contact our team via our contact page if you need help choosing.
4. Once the service is activated, your tickets will receive priority handling.

What else is worth knowing?

Priority support is not a substitute for regular training and good processes. If you have questions about everyday use, it's worth first looking through the documentation and the frequently asked questions, or choosing a training package that helps your colleagues use the system with more confidence. That way you can save priority support for the cases where you need it most.